Cobre Bem Tecnologia
INSTITUTIONAL
Specialized in standardized payment method solutions for 15 years, Cobre Bem Tecnologia is the leader in the Brazilian billing market.
Internationally the company stands out because of its differentials.
SECURITY PROVED
First brazilian payment service provider that is 100% PCI DSS compliant.
CERTIFICATION BY CIELO (VISANET)
Awarded in Brazil to only two companies specialized in on line credit card sales automation. More information on our certification here.
CONTACT US
Do you have any doubts? Contact us:
+55 (11) 4063 7719 SP
+55 (21) 2288 5990 RJ
+55 (31) 4062 7987 MG
suporte@cobrebem.com
comercial@cobrebem.com
Support
Clients that have registered their products, users of the latest version of our software and subscribers to our services have a right to unlimited and free technical support by email, forms and all data sources available on our website.
Below are examples of sources that are available for our clients.
- FAQ on line;
- Technical Manuals on line with explanatory films;
- PDF manuals containing images and available for download.
Guarantees
Our clients are guaranteed:
- Answers to all emails or forms sent in one business day from the day of receipt;
- An updated database available on our site;
- Updated, available product manuals for products developed by Cobre Bem Tecnologia.
Conditions
Our support via email and forms will be available to our clients under the following conditions:
- Product user license is duly registered;
- Product being used is the latest upgraded version;
- Email address is one and the same given at the time of registration of software or product;
- Previous consultation of our data sources available on our site did not yield a satisfactory solution to the doubt or problem.
Observations: Please note that for older versions of our products support is limites to the data source available on our site. Also note that in case the client has not consulted our available data sources on line the support team will refer the client to the appropriate material on our website.
Privacy
Each and any information contained in client email, form or through our website will not be released to other parties , unless fully authorized by the client.
If any doubt arises in connection to our privacy policies or practices adopted by our company please contact us.
Upgrade
Upgrades are done via downloads and always free for those that have acquired licenses for use of software developed by Cobre Bem Tecnologia.
It is highly recommended that you maintain your software always updated through our Download area on our company's website.
Our support team is qualified to help you provided your consultation refers to the latest version of our product available.
