Clients that have registered their products, users of the latest version of our software and subscribers to our services have a right to unlimited and free technical support by email, forms and all data sources available on our website.

Below are examples of sources that are available for our clients.

  FAQ on line;
  Technical Manuals on line with explanatory films;
  PDF manuals containing images and available for download.


  Guarantees

Our clients are guaranteed:

  Answers to all emails or forms sent in one business day from the day of receipt;
  An updated database available on our site;
  Updated, available product manuals for products developed by Cobre Bem Tecnologia.


  Conditions

Our support via email and forms will be available to our clients under the following conditions:

  Product user license is duly registered;
  Product being used is the latest upgraded version;
  Email address is one and the same given at the time of registration of software or product;
  Previous consultation of our data sources available on our site did not yield a satisfactory solution to the doubt or problem.

Observations: Please note that for older versions of our products support is limites to the data source available on our site. Also note that in case the client has not consulted our available data sources on line the support team will refer the client to the appropriate material on our website.




Each and any information contained in client email, form or through our website will not be released to other parties , unless fully authorized by the client.

If any doubt arises in connection to our privacy policies or practices adopted by our company please contact us.




Upgrades are done via downloads and always free for those that have acquired licenses for use of software developed by Cobre Bem Tecnologia.

It is highly recommended that you maintain your software always updated through our Download area on our company's website.

Our support team is qualified to help you provided your consultation refers to the latest version of our product available.

Copyright © 2007 Cobre Bem Tecnologia - All Rights reserved.